Customer Success Analyst – Farmer

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green Gente e Gestão

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Green Gente e Gestão is a consulting company that specializes in human resource solutions. They assist organizations in hiring top talent, developing employee skills, and reducing turnover while strengthening organizational culture. Their services include recruitment, training, and mentorship programs designed to enhance productivity and leadership capabilities. The company emphasizes tailored training and behavioral assessment tools to ensure a good cultural fit between candidates and organizations, and aims to create long-term partnerships based on trust and mutual success.

📋 Description

• Manage the customer portfolio, ensuring account retention and expansion • Structure and implement the customer journey • Develop Customer Success processes, workflows, and routines • Lead follow-up, alignment, and results presentation meetings • Ensure alignment between the contracted scope, deliverables, and the customer's perception of value • Identify churn risks and take preventive action • Map upsell and portfolio expansion opportunities • Organize communication flows between customers and internal teams • Structure portfolio health metrics and monitoring routines • Record information and follow-ups in the CRM • Gather strategic feedback to drive continuous improvement of operations and the customer experience • Support the growth and maturation of the Customer Success function

🎯 Requirements

• Previous experience in Customer Success, Customer Relations, or Account/Portfolio Management • Experience working in service-based companies, preferably marketing, advertising, or digital agencies • Experience leading strategic customer meetings • Knowledge of digital marketing and agency dynamics • Experience creating or organizing Customer Success processes • Familiarity with CRM systems and retention, expansion, and satisfaction metrics • Analytical ability to monitor metrics and portfolio development • Completed or ongoing higher education in a related field • Clear, objective, and professional communication • Consultative, solution-oriented approach • Strong organizational and prioritization skills • Ownership mindset and accountability for the customer portfolio • Proactive approach to structuring processes and improving workflows • Negotiation and expectation management skills • Results- and customer-retention-oriented mindset