Business Tech Analyst I – E-commerce

🔥 2 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Provide initial support and triage for e-commerce production support tickets for Grupo Boticário • Handle tickets submitted by the Commercial, Operations, Technology, and other business areas, as well as automated alerts • Perform API monitoring routines • Communicate with stakeholders and update descriptions and statuses in Business Map/ServiceNow • Investigate incidents using logs, reports, and the Group’s tools, seeking fast resolutions and improved SLA performance • Escalate incidents to the responsible squad (N3) when necessary • Follow up with requesters and update ticket statuses and descriptions • Support the collection and presentation of incident and ticket metrics

🎯 Requirements

• Analytical mindset with the ability to perform analyses, identify errors, and analyze logs • Knowledge of ITIL and Agile fundamentals • Experience with solutions and production support involving software platforms and integrations • Experience with e-commerce platforms • Experience providing customer support to internal or external customers • Ability to analyze problems and consolidate information to identify root causes • Proactive approach to innovation and internal process improvement • Strong interpersonal and teamwork skills • Excellent communication skills • Dynamic, self-managing approach to supporting different e-commerce areas • Willingness to learn • Preferred knowledge: problem management; log and application monitoring tools; SQL and NoSQL databases; HTTP protocols; microservices; and REST APIs

🏖️ Benefits

• Flexible medical and dental plans • Medication assistance and health allowance for family members • Free psychotherapy sessions and 24/7 telemedicine • Ongoing prevention, mental health, and vaccination programs • Meal voucher (or on-site restaurant) and food allowance (including an extra Christmas allowance) • Discounts of up to 40% on brands across our ecosystem • Gympass/TotalPass memberships for gyms and sports studios • Home office allowance for hybrid and remote work arrangements • Birthday day off • Pet health insurance, partner discounts, and travel/accommodation programs • Extended parental leave (180 days for mothers and 120 days for fathers) • Support for parents of children with special needs and childcare assistance • School supplies allowance and child nutrition credit • Dedicated legal, psychological, and social support • Private pension plan and life insurance • Bereavement support following the loss of parents and payroll-deducted loan • Transportation voucher and parking (according to the work arrangement)