Technology Infrastructure Specialist – Telecom and Voice Architecture

🔥 33 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷 Infrastructure Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Design, configure, and support voice routing and security architecture, including trunks and SBCs • Serve as Level 3 escalation support for critical incidents • Administer enterprise Contact Center and PBX platforms • Ensure compliance with Anatel regulations • Manage inventory, capacity planning, and vendors • Design IVR flows • Integrate voice systems with CRMs • Provide metadata • Support a business-critical operation handling more than 1 million calls per month • Build the Voice and Telecom function from the ground up

🎯 Requirements

• L3 experience administering and supporting enterprise Contact Center platforms, including legacy and hybrid environments such as Avaya and Amazon Connect • Strong technical expertise in voice and network protocols: SIP, SIP Trunking, RTP, and SBC • Advanced experience troubleshooting voice networks, including log analysis and Wireshark • In-depth knowledge of Anatel operational regulations • Experience with cloud-based Contact Center platforms (a plus) • Knowledge of voice system integrations via REST APIs (a plus) • Familiarity with Grafana and Zabbix (a plus) • Familiarity with Conversational AI, Dialogflow, and voice bots (a plus) • Highly autonomous • Outgoing and relationship-oriented • Strong communication skills and an approachable manner when working with other teams • Customer-focused, entrepreneurial, adaptable, solution-oriented, and capable of building functions from the ground up

🏖️ Benefits

• Flexible medical and dental insurance plans • Prescription medication assistance and healthcare allowance for dependents • Free psychotherapy sessions and 24/7 telemedicine • Ongoing prevention, mental health, and vaccination programs • Meal voucher (or on-site restaurant) and food allowance (including an additional Christmas allowance) • Discounts of up to 40% on brands within our ecosystem • Gympass/TotalPass for gyms and sports studios • Home office allowance for hybrid and remote work arrangements • Birthday day off • Pet health insurance, partner benefits, and travel and accommodation programs • Extended parental leave (180 days for mothers and 120 days for fathers) • Support for parents of children with special needs and childcare assistance • School supplies allowance and child nutrition credit • Dedicated legal, psychological, and social support • Private pension plan and life insurance • Bereavement support following the loss of parents and payroll-deducted loans • Transportation allowance and parking (according to the work model)