Customer Service and Retention Specialist – Call Center

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Grupo RBS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1957

📱 Media

👥 B2C

📡 Telecommunications

Media • B2C • Telecommunications

Grupo RBS is a leading media company based in Rio Grande do Sul, Brazil. It specializes in journalism and entertainment, utilizing various platforms including radio, television, newspapers, and digital media to connect with the local audience. Grupo RBS aims to provide information, companionship, entertainment, and emotional engagement to its listeners and viewers, reinforcing a historical relationship of trust and proximity with the community.

📋 Description

• Provide customer service focused on retaining subscribers who intend to cancel • Support customers through multiple channels, including phone, WhatsApp, email, and chat

🎯 Requirements

• High school diploma; currently pursuing a college degree is a plus • Excellent verbal and written communication skills • Experience in customer service, sales, and/or customer retention is preferred • Strong digital proficiency • Ability to work with different customer service systems • Demonstrated agility and commitment to delivering results • Problem-solving focus, negotiation skills, and a commitment to excellence in customer service • Must reside in Porto Alegre and/or the surrounding metropolitan area

🏖️ Benefits

• On-site restaurant or meal/food allowance, depending on the work arrangement: remote, hybrid, or on-site • Health insurance • Transportation allowance or parking • Private pension plan • Profit-sharing program • Extended maternity and paternity leave • TotalPass • Access to Uniglobo, a training platform provided by TV Globo for its affiliates • GZH digital subscription • Membership in the Subscriber Club, offering exclusive discounts and benefits across various categories, including dining and entertainment • Opportunity to join ARBS (RBS Group Employees’ Association), which offers various partnerships and discounts

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