Endpoint Management Engineer – Intune, SCCM/MECM

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Provide L2 support for Windows endpoint incidents, device issues and service requests • Administer and troubleshoot Microsoft Intune and SCCM/MECM • Support device enrollment, configuration profiles, compliance policies and endpoint provisioning • Troubleshoot device registration, policy synchronization, application deployment and management issues • Support Windows Autopilot enrollment, device provisioning and lifecycle activities • Execute approved Windows OS and application patching activities • Monitor patch compliance, investigate deployment failures and perform post-patching validation • Support application packaging, deployment, installation and troubleshooting • Manage software distribution, deployment collections and endpoint configuration baselines • Coordinate driver, firmware and feature update deployments • Monitor endpoint compliance for patching, encryption and configuration baselines • Support BitLocker encryption, device configuration policies and security baseline remediation • Investigate compliance failures, configuration deviations and policy application issues • Coordinate with Defender/Security teams on endpoint security incidents and remediation • Resolve endpoint incidents and service requests within defined SLAs • Follow ITIL Incident, Problem, Change and Request Management processes • Troubleshoot complex endpoint issues and escalate platform-level problems to L3 SMEs • Maintain runbooks, operational documentation, incident records and shift handover notes • Coordinate with L1, Service Desk, Identity, Security, Network and Application teams • Support endpoint lifecycle management, operational reporting and continuous improvement • Ensure effective APAC–EMEA–NLAM follow-the-sun handovers

🎯 Requirements

• 3–6 years of experience in enterprise endpoint management, Windows client administration, device management and production IT operations • Hands-on experience in Windows endpoint administration and troubleshooting • Practical experience with Microsoft Intune and/or SCCM/MECM • Knowledge of Windows OS deployment, patching, software distribution and device compliance • Understanding of device enrollment, configuration profiles, Group Policy and endpoint policies • Experience troubleshooting application installation, policy synchronization and endpoint connectivity • Knowledge of BitLocker, encryption policies and endpoint configuration baselines • Understanding of ITIL processes, incident management and SLA-driven operations • Experience with ServiceNow or equivalent ITSM platforms • Basic PowerShell scripting skills for endpoint troubleshooting and administration • Experience in enterprise production support and global operational environments • Preferred: Microsoft MD-102 or equivalent endpoint management certification • Preferred: Experience with Windows Autopilot and Intune/SCCM co-management • Preferred: Knowledge of application packaging, driver and firmware deployment • Preferred: Exposure to Microsoft Entra ID, conditional access and identity integration • Preferred: Experience with endpoint analytics, compliance reporting and automation • Preferred: Familiarity with enterprise monitoring and endpoint management tools

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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