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L2 Cloud Operations Engineer – Azure, AWS

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

Where this job comes from

Posted on Gruve's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Gruve

Gruve

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Provide L2 support for Azure and AWS infrastructure incidents, alerts and service requests • Administer and troubleshoot Azure VMs, disks, storage accounts, EC2 instances, EBS volumes, snapshots and related resources • Monitor cloud resource health, availability, performance and utilization using Azure Monitor, Log Analytics and Amazon CloudWatch • Troubleshoot virtual machine, connectivity, CPU, memory, disk, operating system and network issues • Support Azure VNets, subnets, NSGs, AWS VPCs, security groups, route tables and connectivity troubleshooting • Manage approved provisioning, resizing, patching, backup validation, recovery and infrastructure lifecycle activities • Assist with Azure RBAC, AWS IAM, security remediation, access reviews and compliance activities • Resolve incidents and service requests within defined SLAs and execute approved changes following established procedures • Investigate monitoring alerts and escalate complex issues to L3 Cloud SMEs • Follow ITIL Incident, Problem, Change and Request Management processes • Maintain runbooks, operational documentation, incident records and shift handovers • Coordinate with Security, Network, Windows/Linux, Storage/Backup and Application teams • Identify capacity, performance and cost optimization opportunities • Ensure APAC–EMEA–NLAM follow-the-sun handovers in a rotational shift-based global 24x7x365 support model

🎯 Requirements

• 3-6 years hands-on experience in Azure and/or AWS cloud infrastructure operations • Knowledge of Azure VMs, disks, storage accounts, Azure Monitor and Log Analytics • Knowledge of AWS EC2, EBS, snapshots and CloudWatch • Understanding of cloud networking, including Azure VNets, NSGs, AWS VPCs, subnets, security groups and routing • Experience with cloud VM provisioning, monitoring, troubleshooting, patching and lifecycle management • Working knowledge of Azure RBAC and/or AWS IAM, security controls and access management • Understanding of cloud backup, recovery, disaster recovery and vulnerability remediation • Experience with ITSM tools such as ServiceNow and ITIL-based Incident, Problem and Change Management • Basic scripting knowledge using PowerShell, Python, Azure CLI or AWS CLI • Experience in SLA-driven enterprise production operations and a 24x7 support environment

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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