Guest Experience Specialist

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuestReady

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

📣 Marketing

✈️ Travel

💰 Venture Round - Oporto City Flats on 2020-01

Logistics • Marketing • Travel

GuestReady is a globally leading short-term rental management and hospitality company that provides end-to-end property management services for owners and memorable stays for guests. Founded in 2016, it operates across multiple countries (UK, France, Portugal, Spain, UAE), manages a large portfolio and guest nights, and has developed property management software (RentalReady) alongside direct-booking capabilities. The company focuses on combining hospitality, technology, and operational services to optimize bookings, guest experience, and owner returns.

📋 Description

• Manage guest inquiries through messaging platforms and phone calls • Provide assistance with check-in instructions, house rules, Wi-Fi access, and stay-related questions • Support booking modifications, cancellations, additional guest requests, and payment-related inquiries • Troubleshoot guest concerns and coordinate maintenance, housekeeping, and operational issue resolution • Handle urgent situations including lockouts, noise complaints, and emergencies • Proactively identify potential problems and manage guest expectations • Coordinate communication and issue resolution according to partner procedures and service standards • Use internal tools and property management systems to manage reservations, track conversations, document incidents, and maintain accurate records

🎯 Requirements

• Fluency in English, French, and Portuguese, written and spoken • Previous experience in customer service, hospitality, guest relations, or similar roles • Excellent written and verbal communication skills • Strong organizational skills and ability to manage multiple conversations simultaneously • High attention to detail and ability to follow different procedures and guidelines • Strong problem-solving skills and ability to remain calm under pressure • Confidence using digital platforms, customer support tools, and property management systems • Ability to work independently and collaborate effectively with remote teams • Flexibility to work rotating shifts, including evenings, weekends, and public holidays • Proactive, adaptable, and positive attitude in a fast-paced international environment

🏖️ Benefits

• Fully remote work from home • International environment • Career development opportunities • Ongoing training, coaching, and support • Supportive collaborative culture • Work with modern tools and contribute to hospitality technology improvements

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