Junior Network Analyst – German

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🕒 April 1

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GuestTek Interactive Entertainment Ltd.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

📡 Telecommunications

🏢 Enterprise

💰 Debt Financing on 2000-10

Telecommunications • Enterprise

GuestTek Interactive Entertainment Ltd. is a global leader in broadband technology and interactive solutions specifically tailored for the hospitality industry. Founded in 1997, the company has over 27 years of experience in enhancing hotel brands by integrating high-speed internet, media, and voice solutions into their OneView platform. GuestTek offers a comprehensive, certified hospitality technology solution that includes design, configuration, installation, and support, complete with sophisticated business intelligence tools for reporting and analytics. With a presence in more than 86 countries and support for over 20 languages, GuestTek's global 24/7 support team ensures a seamless experience for hotel guests and staff. This makes them a preferred technology partner for leading hotel brands worldwide. Their commitment to innovation and superior customer support helps customers deliver a frictionless guest experience, establishing them as more than just system integrators but true partners in success.

📋 Description

• Taking calls from Hotel Guests and Hotel Staff Members. • Adhering to company policy on attendance and use of phone status buttons. • Addressing questions and concerns reported by callers. • Using internal software to create tickets according to Company standards and procedures. • Resolving tickets according to company policies. • Properly escalating tickets per company policy. • When requested, handling e-mail communication with the clients. • Provide exceptional customer service to callers. • Representing the company, showing a positive image to callers. • Following policies and procedures provided during training or supplied by Managers. • Meeting or exceeding the expected performance standards. • Working well with other GuestTek employees. • Attending additional training programs that will be provided and organized by the Company. • Other related duties as assigned.

🎯 Requirements

• Fluent in English (80% or higher) is a requirement. • Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset. • Basic concepts of Windows, Apple and Android operating systems, and a comfort level of troubleshooting these topics patiently with a customer over the telephone. • Exceptional Customer Service and communication skills. • Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends). • IT certifications will be an asset

🏖️ Benefits

• Employees can work remotely