Assistant Manager

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Guzman Y Gomez Cronulla

WebsiteLinkedInAll Job Openings

2 - 10 employees

👥 B2C

🛒 Retail

B2C • Retail

Guzman Y Gomez Cronulla is a local branch of Guzman Y Gomez, an Australian fast-casual Mexican restaurant chain located in Cronulla, New South Wales. It serves Mexican-inspired menu items such as tacos, burritos and bowls for dine-in, takeaway, and delivery, and is part of an international brand with country-specific websites.

📋 Description

• Support the Store Manager in delivering exceptional customer experiences • Drive operational excellence and team performance • Create a positive, inclusive work environment • Lead, mentor, and support a diverse team of staff members • Assist in scheduling staff shifts and ensuring adequate coverage • Oversee daily store operations including opening and closing procedures, inventory management, and cash handling • Maintain accurate financial records and reconcile cash registers • Deliver outstanding customer service and resolve customer concerns • Monitor sales performance and implement strategies to achieve store targets • Train and onboard new team members • Manage inventory levels and conduct stock counts • Ensure compliance with health, safety, and company policies • Analyze performance metrics and provide feedback to team members • Support promotional activities and merchandising initiatives • Communicate effectively with the Store Manager and departments • Demonstrate resilience and decisiveness when addressing challenges

🎯 Requirements

• High school diploma or equivalent • Minimum 2-3 years of supervisory or team lead experience in retail, hospitality, or service management • Proven ability to manage and motivate diverse teams in a fast-paced environment • Strong customer service orientation with excellent interpersonal and communication skills • Proficiency with Point of Sale (POS) systems and basic computer literacy • Solid understanding of inventory management and stock control procedures • Demonstrated time management and organizational abilities • Ability to work flexible hours, including evenings, weekends, and holidays as required • Valid driver's license (preferred) • Retail management certification or equivalent professional qualification (preferred) • First Aid and CPR certification (preferred) • Experience with inventory management software or systems (preferred) • Knowledge of sales performance optimization techniques (preferred) • Background in staff training and development (preferred) • Experience in a multi-site retail or hospitality environment (preferred)