VIP Team Lead

🕒 September 30

🇺🇦 Ukraine – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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Gypsy Collective

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

🏪 Marketplace

📣 Marketing

Recruitment • Marketplace • Marketing

Gypsy Collective is a roaming talent and partnerships collective that connects independent digital and performance-focused talent with brands and companies across 20+ markets. They position themselves as a performance-first partner that builds digital teams, facilitates brand partnerships, and runs events to create real-world connections and market access. Born to close the gap between businesses and the people who scale them, Gypsy emphasizes speed, partnership, and outcomes over volume, and has operated consistently for five years.

📋 Description

• Lead a team of VIP Managers in daily operations. • Distribute player portfolios and balance workload. • Track capacity and ensure tasks are completed on time. • Run regular 1:1s and performance reviews. • Onboard, train, and develop team members. • Improve team efficiency with VIP QA. • Prioritise High Value and Top VIP players. • Support key VIP accounts and escalations. • Decide on complex cases and escalate critical cases to the Head of VIP. • Collect VIP player feedback and share it with Streams and Retention teams. • Maintain in-depth knowledge of each platform and project. • Track product updates, bonus mechanics, and technical issues. • Keep the team informed of relevant changes. • Analyse VIP users daily by platform. • Track case metrics, trends, and results. • Prepare daily reports and present weekly results to the Head of VIP. • Process workload statistics and control FRT and CSAT.

🎯 Requirements

• 3+ years in iGaming VIP / Player Management, with hands-on work with high-value players. • 1+ year leading a team of 4+ people, including task distribution, 1:1s, and performance reviews. • Deep understanding of bonus mechanics: wagering, cashback, reload, free spins, and personalised VIP offers. • Experience with multi-brand or multi-platform operations. • Strong KPI control: FRT, CSAT, workload, retention, and VIP-segment deposit activity. • Advanced Google Sheets/Excel skills, including pivot tables and formulas. • Experience with a BI tool such as Tableau, Power BI, Metabase, or Looker. • Experience with a back office / CRM such as Smartico, Optimove, Fast Track, Salesforce, or an in-house system. • Understanding of KYC, AML, and Responsible Gambling as applied to VIP players. • Ability to make fast, well-reasoned decisions on escalations and conflicts. • Fluent Ukrainian. • English B2+.

🏖️ Benefits

• Flexible payment options: choose the method that works best for you. • Tax assistance included: we handle part of your taxes and provide guidance on the local setup. • Bonuses for holidays, B-day, work milestones and more. • Courses and certifications covered. • Opportunities to grow your career. • Benefit cafeteria including sports, language courses, therapy sessions, and more. • Team-building events and industry conferences. • New laptops and essential peripherals such as monitors and headphones.

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