Tech Customer Support

🕒 July 16

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hack The Box

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Hack The Box is a cutting-edge online platform that provides cybersecurity education and training through gamified experiences. It offers a wide range of services including hands-on labs, cybersecurity competitions, and industry-recognized certifications, catering to individuals, professional teams, schools, and enterprises. The platform is designed to help users develop and enhance their skills in offensive and defensive security, equipping them to tackle real-world cyber threats. Hack The Box is widely used for team assessments and skill benchmarking across various industries, and hosts engaging events such as capture-the-flag competitions to facilitate interactive learning.

📋 Description

• Manage requests from the customer user-base, across our HTB platforms and be able to reproduce user-reported issues • Forward requests to relevant parties internally for solution provisioning or additional checks • Communicate in real-time with users via Intercom and in exceptional cases through Discord • Update relevant stakeholders on a daily basis on the progress of technically complex issues • Open internal JIRA tickets for relevant teams, including reproducible steps, based on the platform and the nature of the issue (bug or user issue) • Evaluate the impact of issues, either in frontend or backend, and take appropriate actions • Maintain a high level of familiarity with our platform.

🎯 Requirements

• Already acquainted with the platforms and products on offer from Hack The Box • Proficiency with developer tools (DevTools) • Good knowledge of Windows & Linux operating systems • Previous experience in web applications development, providing familiarity with common issues faced in this domain • Ability to identify bugs & clearly describe the issue • Experience in scripting languages, such as Powershell, Bash, Python is a significant advantage. • Proficiency in English language (verbal & written) • Strong troubleshooting skills and patience • Some experience with networks and network engineering • Ability to organize and manage multiple communication channels and issues, working both independently and remotely • Strong communication skills for direct interaction with users via chat

🏖️ Benefits

• 25 annual leave days • Paid parental leave • Home Office Allowance • Dedicated budget for training and professional development, participation in conferences • State-of-the-art equipment • Full access to the Hack The Box lab offerings; so you can learn how to hack 😉 • Flexibility in working hours