Project Manager

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Serve as a primary point of contact for assigned client accounts and build trusted, long-term relationships • Manage and monitor contracted service delivery and ensure commitments are met • Address client needs and concerns to maintain a 95% client retention rate • Oversee end-to-end project delivery and ensure on-time delivery against agreed deadlines • Track work against client Statements of Work and manage scope changes through formal change requests • Implement Client Success Initiatives and obtain stakeholder sign-off • Review and update Weekly Project Summary Reports • Manage monthly budget submissions and forecasting through the Clarity portal • Review and approve weekly team timesheets and resolve discrepancies • Monitor contracted growth metrics and coordinate overage invoicing • Review monthly EBITA and financial files and update the Monthly Ops Tracker • Maintain 95% or higher monthly SLA/OLA adherence and related documentation • Monitor SLA breaches and major incidents, coordinating remediation, testing, and validation • Maintain contract documentation, track contract end dates, and coordinate extensions • Support proposals for additional client services during contract negotiations • Develop and maintain RACI and escalation matrices • Identify upsell and cross-sell opportunities and escalate leads • Contribute to a 15% increase in referenceable accounts • Deliver 1–2 AI projects with measurable impact • Implement quarterly process improvements based on customer feedback • Pursue project management certification and relevant training

🎯 Requirements

• Proven experience in project management, service delivery, or a client-facing operations role • Strong understanding of contract management, SLA/OLA frameworks, and financial tracking • Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization • Excellent communication and interpersonal skills with the ability to build trust at all stakeholder levels • Proficiency in project management tools and reporting platforms • Experience with timesheet management and budget forecasting processes • Project Management certification (PMP, CAPM, or equivalent) or active pursuit of certification (preferred)

🏖️ Benefits

• Opportunity to contribute to company growth and profitability • Pursue and complete project management certification and relevant training to enhance professional skills