Call Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Global Business Services (GBS)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Harris Global Business Services (GBS) is a center of excellence within Harris Computer, providing efficient offshoring solutions to connect professionals with careers in multinational software companies. With operations in regions like Bolivia, Costa Rica, India, and the Philippines, GBS actively supports candidates throughout the recruitment process while fostering diversity and innovation. By offering comprehensive end-to-end recruitment services, Harris GBS helps build and expand offshore teams, ensuring access to qualified global talent for various business units in the Constellation Software ecosystem.

📋 Description

• Answer incoming customer calls promptly and professionally during business hours • Identify the customer, product, and nature of the request • Create clear, complete, and correctly categorized tickets in TeamSupport for every call • Route tickets to the appropriate product or support team • Provide accurate information about next steps and expected follow-up • Keep call and ticket records up to date and consistent • Escalate urgent or high-priority issues according to set procedures • Serve as the first point of contact for customers calling the support line • Take calls for customers across all Aurora product lines without directly troubleshooting technical problems

🎯 Requirements

• Impeccable spoken and written English: clear, professional, and grammatically precise • Excellent phone manner, with patience and composure when callers are frustrated • Strong attention to detail and accurate data entry • Ability to learn several product lines at a high level and route requests correctly • Reliability and punctuality • Must be available for the full 8 AM – 5 PM Eastern shift • Comfort working in ticketing or CRM systems • Experience with TeamSupport or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow) (nice to have) • Previous call center, help desk, or customer service experience (nice to have) • Familiarity with software, government, or municipality customers (nice to have)

🏖️ Benefits

• 6 Month Contract