Customer Support Specialist – Dutch Market

Job not on LinkedIn

🕒 April 21

🇵🇹 Portugal – Remote

💵 €1.5k - €1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hartmann Young

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Hartmann Young are international talent experts in the Life Science and Healthcare industries. Their highly skilled consultants are technical specialists operating across various vertical markets, including Life Science Research, Diagnostics, Pharmaceuticals, Contract Manufacturing & Research, and Medical Devices. They leverage in-depth sector-specific knowledge to connect clients with top talent from a global network.

📋 Description

• Handling customer queries via phone, email, and chat • Managing returns, refunds, and payment transactions • Investigating delivery issues and coordinating with carriers and couriers • Reviewing orders and handling business-related requests • Working with financial institutions and internal teams when needed • Applying PCI and GDPR standards when handling sensitive customer data • Using an internal Knowledge Base to identify complex cases and escalate them to the right team

🎯 Requirements

• Native or near-native Dutch (Mandatory) • English at B2 level (training and internal communication are in English) • An eye for detail and enough confidence to make decisions without someone looking over your shoulder • Comfortable working towards personal and team KPIs • Back-office or SAP experience is a big plus, but we're not going to turn you away for not having it • Living in mainland Portugal • Valid NIF number and CRUE registration • A stable internet connection at home

🏖️ Benefits

• Full equipment provided • Health insurance from day one • A 1-year Portuguese employment contract • Access to language classes, sports activities and social event • A modern, international work culture with growth opportunities