Customer Value Partner, APAC

🔥 1 minute ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hawk

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏦 Banking

💳 Fintech

₿ Crypto

Banking • Fintech • Crypto

Hawk is a technology company focused on combating financial crime through advanced regulatory compliance solutions. The company provides AI-powered tools for anti-money laundering (AML) and fraud prevention services tailored for banks, payment companies, neobanks, and fintechs. Their platform offers features such as transaction monitoring, payment screening, and customer risk assessment to enhance risk coverage and operational efficiency while minimizing false positives in fraud detection.

📋 Description

• Own the full customer lifecycle from initial scoping and implementation through ongoing value realization, adoption, and new use cases • Manage delivery according to Hawk’s best practices and methodology • Build plans, track progress, and report clearly • Design and drive joint success plans aligned with client business objectives and regulatory context • Own commercial outcomes, including GRR and NRR, and revenue recognition outcomes where applicable • Build and prove customer confidence supporting signed and renewed deals • Monitor usage and performance and turn findings into optimization work • Use AI and agentic AI tools for QBR preparation, account insight, and reporting • Participate in pre-sales conversations as a delivery and value-creation subject matter expert • Build and maintain executive relationships through governance calls and QBRs • Hawk provides AI-supported anti-money laundering and fraud detection technology to banks and payment providers globally

🎯 Requirements

• 5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management within B2B enterprise software • Track record managing accounts at $500K+ ARR, including cross-sell or expansion work • Ability to own a delivery plan end to end, including scoping, tracking, and reporting • Strong grasp of SaaS and enterprise software delivery models • Experience in AML, fraud prevention, or another regulated financial services domain is advantageous • Hands-on comfort with AI and agentic AI tools and techniques • Comfort operating at C-suite level and running governance calls with customer leadership • Ownership-oriented approach to customer value and outcomes • Experience in, or appetite for, a start-up or scale-up environment • Fluent English: able to speak, read, and write English fluently • Ability to work in a hybrid setup onsite 2–3 days per week if selecting an office location

🏖️ Benefits

• Opportunities to grow professionally and make a difference in the world • Remote workplace designation