Human Development Network Bangladesh (HDNB)
1 - 10 employees
Transforming education and empowering individuals to reach their full potential. As an innovative ed-tech company based in Bangladesh, we are committed to providing accessible and high-quality learning experiences. Through our cutting-edge digital platforms and personalized learning solutions, we aim to revolutionize the way people learn and grow. Our team of dedicated educators and technologists work tirelessly to create engaging and interactive learning environments that inspire curiosity and foster lifelong learning. Join us in our mission to shape the future of education and make a positive impact on individuals and communities worldwide.
Project Associate – CX & Ops
Job not on LinkedIn
🕒 March 20
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Human Development Network Bangladesh (HDNB)
1 - 10 employees
Transforming education and empowering individuals to reach their full potential. As an innovative ed-tech company based in Bangladesh, we are committed to providing accessible and high-quality learning experiences. Through our cutting-edge digital platforms and personalized learning solutions, we aim to revolutionize the way people learn and grow. Our team of dedicated educators and technologists work tirelessly to create engaging and interactive learning environments that inspire curiosity and foster lifelong learning. Join us in our mission to shape the future of education and make a positive impact on individuals and communities worldwide.
📋 Description
• Handling Customer Queries: Manage customer inquiries primarily through calls • Customer Engagement: Proactively reach out to customers or students upon request for user interviews, feedback collection, or other engagement purposes • Multi-channel Query Management: Manage and respond to customer queries across social media, email, and chatbot platforms • Recurring Operational Tasks: Execute routine operational activities such as student onboarding and class scheduling • Goal & KPI Reporting: Provide daily reporting on company-wide goals and key performance indicators (KPIs) • Ad Hoc Task Management: Address ad hoc operational tasks as needed
🎯 Requirements
• Availability: Able to commit to working 24 hours per week • Technical Requirements: Possesses a solid internet connection and a personal computer with decent configuration • Plus: Equipped with a smartphone featuring an extra SIM slot dedicated to the support number and a WhatsApp Business account • Preferred Work Hours: Availability during evening to night hours • Proficiency in GSuite: Demonstrates decent knowledge and proficiency in GSuite applications, particularly in Spreadsheet and Docs • Educational Background: Currently enrolled as an undergraduate student at a reputed university
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