Engineering Manager

🔥 6 minutes ago

🌐 Bosnia and Herzegovina, United States – Remote

🇧🇦 Bosnia and Herzegovina – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 10%

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Personify Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Personify Health is the first personalized health platform company, designed to empower individuals and organizations to achieve better health outcomes through tailored solutions and services. They offer a comprehensive range of solutions including wellbeing navigation, care management, and health plan administration, catering to employers, health systems, health plans, and brokers. Their goal is to simplify healthcare experiences and enhance engagement, ultimately helping businesses optimize their investment in employee health and wellbeing.

📋 Description

• Lead the AI Feature team responsible for PercyIQ, Personify Health's AI-powered discovery and conversation experiences • Own delivery of AI/RAG-powered search and discovery across Web, iOS, and Android, including agent orchestration, knowledge base ingestion, and result ranking/personalization • Lead go-live readiness, capstone testing, pilot monitoring, load testing, production alerting, and runbooks for AI-driven features • Direct analytics infrastructure for measuring and reporting AI feature usage • Guide AI guardrails and evaluators for clinically appropriate, on-brand, trusted responses, including crisis/emergency detection and routing • Oversee PHI/PII protection, including masking sensitive health identifiers before storage • Drive translation and localization support for non-English-speaking members • Lead technical design and delivery of conversational AI experiences and quality/safety management frameworks • Own integrations for benefits and clinical chat use cases and handoffs between AI chat and human support channels • Own the AI-powered member support chatbot, including intent recognition, RAG-based responses, and escalation to live agents • Ensure operational health of human handover, knowledge-base synchronization, and mitigations for hallucination or mis-routing • Manage, mentor, hire, and develop backend, frontend, and QA/automation engineers • Run agile delivery activities including sprint planning, retrospectives, release captain rotation, regression testing, and automation maintenance • Own production support, on-call readiness, incident response, alerting, and post-incident documentation • Track and report AI system health metrics to engineering and product leadership • Collaborate with Engineering Managers, the Director of Software Engineering, and Product/UX leadership on roadmaps and dependencies

🎯 Requirements

• 5+ years of experience in software engineering, spanning backend and frontend systems • 3+ years in an engineering management or tech lead role, managing and developing engineers • Hands-on experience building or operating production systems using LLMs/generative AI, such as RAG pipelines, prompt/guardrail design, or agent orchestration (e.g., AWS Bedrock, OpenAI, or similar) • Experience with conversational AI or chatbot platforms and integrating them with human escalation systems (e.g., CRM/helpdesk tools) • Experience operating in a regulated, compliance-sensitive environment and partnering with Legal and Security on AI risk, safety, and privacy • Experience with event-driven data pipelines (e.g., Kafka, S3, Snowflake) supporting analytics and reporting use cases • Strong production operations background: on-call ownership, incident response, observability/alerting tooling (e.g., New Relic, PagerDuty), and load/performance testing • Experience partnering cross-functionally with Product Management, UX, and clinical/content stakeholders on user-facing feature delivery • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience • Preferred: experience with search/discovery systems, mobile platforms, translation/localization pipelines, healthcare/wellbeing/benefits technology, and evaluating or migrating conversational AI or customer support vendor platforms

🏖️ Benefits

• Equal opportunity employer committed to diversity, equity, inclusion, and belonging • Inclusive work environment where differences are celebrated and employees of all backgrounds are empowered to thrive