Home Care Scheduler

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Meal Helper Heroes

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Meal Helper Heroes is a B2B service that sources, trains, and delivers elite offshore virtual assistants specialized in home care operations for home care agencies and franchisees. They provide recruiters, schedulers, on-call staff, finance and billing support, administrative assistants, and hybrid roles—offering HIPAA-compliant, flexible plans with no long-term contracts and specialized training through their Virtual Assistant Home Care Academy. The company emphasizes cost savings, higher retention, and scalable, home care–specific talent primarily sourced and managed from the Philippines and South America to help agencies run leaner and focus on client care.

📋 Description

• Build, publish, and maintain daily/weekly schedules for caregivers and clients • Fill open shifts quickly by calling, texting, and following up with caregivers • Match caregivers based on skills, availability, location, client preferences, and pay rates • Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders • Confirm new starts, schedule changes, and cancellations with clients and caregivers • Update client and caregiver profiles, care plans, and visit notes in the scheduling system • Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs • Coordinate with recruiters and team leads to forecast coverage needs • Escalate risks (missed visits, repeated call-outs, client concerns) early • Provide end-of-day and end-of-week coverage reports and metrics • (If needed) Support after-hours/on-call rotation for urgent schedule changes

🎯 Requirements

• 1+ year of scheduling, dispatch, coordination, or call center experience (home care, home health, or healthcare preferred) • Strong English communication skills (phone, text, and email) with a calm, helpful tone • Fast, accurate data entry and excellent attention to detail • Proven ability to juggle many moving parts and stay organized under time pressure • Problem solver who can think ahead and act quickly when plans change • Basic understanding of HIPAA/privacy and client confidentiality • Comfortable working US business hours; willing to work occasional evenings/weekends/holidays as needed

🏖️ Benefits

• 💰 **Competitive Base Pay:** **$6.50/hr for the first 6 months.** (Among the highest in the homecare industry) • ❤️ **Make a Difference:** Help ensure clients receive the best care possible. • 🚀 **Growth Opportunities:** Room to advance and learn as we grow. • 🤝 **Supportive Team:** We value collaboration, compassion, and a good laugh. • 💻 **Remote Flexibility:** Work from anywhere with your own reliable device and stable internet connection.