Customer Success Consultant – Retention & Renewals

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Simples Dental

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

⚕️ Healthcare Insurance

Consulting • Marketing • Healthcare Insurance

Simples Dental is a dental clinic that offers a comprehensive range of dental services for patients of all ages. With a strong commitment to improving the health and wellness of the community, Simples Dental focuses on providing high-quality care through advanced dental technologies and a patient-centered approach. Their dedicated team of professionals strives to create a comfortable environment where patients can receive the best possible dental care.

📋 Description

• Lead end-of-promotion negotiations by contacting customers before billing returns to the full price and taking the conversation through to closing, preferably on an annual plan • Confirm annual renewals and treat them as negotiations when a customer indicates they may leave • Overcome price, competitor, and low-usage objections using the offers defined in the company’s engagement cadence • Record every conversation and outcome in the CRM, including the reason for cancellation when applicable • Follow the agreed contact cadence and response time established with the team • Share customer feedback with leadership and the sales team, and propose improvements to scripts and offers • Work closely with Finance and Support to resolve issues that hinder renewal

🎯 Requirements

• Experience in retention, renewals, collections, inside sales, or outbound telemarketing in a target-driven environment • Comfortable negotiating via WhatsApp and phone, including voice messages • Experience with a CRM or customer service platform (Pipedrive, UTalk, or equivalent) • Strong organization and discipline to manage your own customer portfolio and performance metrics • Experience working in a dynamic environment with monthly targets • Experience in retention or renewals for SaaS or high-volume recurring services (a plus) • Experience with variable compensation (a plus) • Experience managing a large customer base with a low average contract value (a plus) • Knowledge of the dental or healthcare market (a plus)

🏖️ Benefits

• BRL 1,000.00 meal and food allowance | iFood Card – no deduction during vacation • BRL 150.00 home office allowance • Wellz – mental health/psychotherapy | At no cost to employees • Gympass – physical health/gyms | Available to dependents • Guapeco – health plan for your pet • English classes | At no cost to employees • Unimed health insurance | With copay • Coworking day reimbursement | Available in all Brazilian states • Extended paternity and maternity leave • Baby welcome kit for expectant parents • Farmasesi partnership | Santa Catarina only • Sesi Education partnership | Santa Catarina only • Birthday day off • Laptop and monitor shipped to your home • BRL 2,000.00 voucher to purchase any additional equipment you need • Team members from across Brazil, further strengthening our culture of diversity