Technical Customer Support Engineer

Job not on LinkedIn

🔥 13 minutes ago

🌐 Australia, India – Remote

🇦🇺 Australia – Remote 🇮🇳 India – Remote

💵 $60k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hercules

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

SaaS • Artificial Intelligence • eCommerce

Hercules is an AI-powered no-code platform that lets users build web apps, mobile apps, landing pages, eCommerce stores, and internal tools by chatting with an assistant. It provides a full-stack environment—auth, backend, database, file storage, email, payments, hosting, analytics, and integrations—so creators and businesses can publish and scale apps without writing code. Hercules is positioned as a SaaS product that leverages AI to automate design and development workflows and includes built-in commerce and deployment features.

📋 Description

• Resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations • Improve the underlying platform or AI agent so recurring customer issues do not happen again • Maintain public and internal knowledge-base documentation, including known issues • Build automations to scale the support workflow • Serve as first point of contact for platform incidents during working hours • Manage public status updates and customer communication • Potentially transition to a full-time software engineering, pre-sales, or post-sales engineering role after 6–12 months

🎯 Requirements

• Strong TypeScript and React background • Modern web app fundamentals, including HTTP, APIs, authentication, and databases • Proven ability to debug production issues using logs, traces, reproductions, and minimal test cases • Strong systems and architecture thinking, including scalability, reliability, performance, and security basics • Excellent written communication • Prior experience working in a customer-facing role such as sales, pre-sales, or customer support • Track record closing 50+ tickets a day • Living in Asia, Australia, or the Pacific and/or willingness to work standard Sydney hours • Willingness to work in US time zones and travel to the San Francisco office regularly for exceptional remote candidates

🏖️ Benefits

• Unlimited AI token budget • Take what you need vacation policy • Healthcare, vision, and dental • Daily lunches, dinners and snacks in the office • Equity