Technical Support Analyst

🔥 0 minutes ago

🇷🇴 Romania – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HICX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

HICX is a company specializing in supplier management solutions. It offers a comprehensive Supplier Information Management (SIM) platform that facilitates supplier onboarding, data management, compliance, and experience management. HICX delivers a seamless supplier experience by integrating data and workflows in a no-code, low-code environment, ensuring that suppliers can efficiently interact with businesses. This flexibility helps large enterprises tailor solutions without IT bottlenecks and offers a consistent and productive relationship with suppliers. HICX serves major global companies, helping them build strong and frictionless supply chains.

📋 Description

• Review, triage and respond to customer queries via the help desk tool or email. • Identify customer needs and help customers use specific features. • Assist Level 2 support on periodic status calls with customers. • Analyze and report product malfunctions by testing scenarios or impersonating users. • Document customer-specific processes. • Follow up with customers to ensure technical issues are resolved. • Maintain weekly reports on customer inquiries, responses and feedback to develop customer service analytics and trends. • Gather customer feedback and share it with Customer Success, Engineering and Product Teams.

🎯 Requirements

• 5 years of experience in a Technical Support Specialist role, or business savvy and confident recent STEM graduate. • Work experience in the software industry. • Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages. • Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools. • Excellent communication and problem-solving skills. • Patience when handling tough cases. • Multi-tasking abilities. • Willingness to work on a shifting schedule to support clients across different time zones. • SQL or PostGres skills is a plus. • Must be based in Bucharest to undertake this position.

🏖️ Benefits

• Work from anywhere in Romania - we are a fully remote company. • Flexible PTO - 25 days of paid holiday per year + 3 Public Holidays. • Additional PTO during employees' birthdays. • Competitive pay based on skills and location. • Work with a diverse, international team.