Executive Director Aftermarket

Job not on LinkedIn

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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Hillenbrand

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

📋 Description

• Develop and execute the global Material Handling service strategy aligned with business objectives and growth ambitions • Define and implement a lifecycle service offering covering spare parts, field service, inspections, maintenance programs, upgrades, digital services, and long-term service agreements • Identify and develop new service revenue opportunities across the installed base • Lead regional teams in developing local service growth strategies while ensuring global consistency • Drive service excellence as a key element of the customer value proposition • Own the global service portfolio for the Material Handling business • Collaborate with Product Management to develop service-friendly products and lifecycle solutions • Define service standards, pricing frameworks, and commercial policies • Lead the development of the component business to sales growth opportunities and improve business performance • Establish relationships with key customers and strategic accounts • Promote proactive customer engagement to maximize equipment uptime, reliability, and productivity • Develop programs to increase service penetration across the global installed base • Implement systematic customer feedback processes and improve service delivery • Act as executive sponsor for critical customer service escalations • Improve global service execution and operational performance • Establish and monitor KPIs related to service revenue, margin, response times, customer satisfaction, safety, and service productivity • Drive standardization of service processes, tools, and performance management systems • Implement continuous improvement initiatives focused on efficiency, quality, and scalability • Ensure compliance with safety, quality, and regulatory requirements • Lead development and deployment of digital service solutions, remote support, condition monitoring, and predictive maintenance technologies • Leverage data analytics to improve service delivery and customer outcomes • Drive adoption of Industry 4.0 and AI technologies within the service organization • Collaborate with technology and engineering teams to develop future-oriented service offerings • Drive global service revenue growth, profitability, and recurring income streams • Develop annual service business plans, forecasts, and strategic growth initiatives • Monitor financial performance and identify opportunities to improve margins and operating efficiency • Support pricing optimization and commercial excellence initiatives • Lead and develop a high-performing global service organization • Foster accountability, customer focus, innovation, collaboration, and continuous improvement • Build organizational capabilities to support future growth and digital transformation • Develop succession plans and talent pipelines for critical service leadership positions • Promote cross-functional collaboration across Product Management, Engineering, Operations, Sales, and Service teams

🎯 Requirements

• Bachelor's degree in Engineering, Industrial Engineering, Business Administration, or a related field • Minimum of 10 years of progressive leadership experience in Service, Aftermarket, Operations, Product Support, or related industrial businesses • Proven experience managing global service operations within industrial equipment, material handling, process systems, or related industries • Demonstrated success in driving service growth, profitability, and customer satisfaction • Experience leading international and cross-functional teams in a matrix organization • Strong understanding of material handling systems, pneumatic conveying, feeding technologies, and industrial process equipment • Experience with aftermarket services, spare parts management, field service operations, and equipment lifecycle management • Knowledge of digital service technologies, predictive maintenance, remote diagnostics, and Industry 4.0 applications • Understanding of manufacturing, supply chain, and operational excellence principles • Strategic thinker with a strong commercial mindset • Excellent leadership and team development capabilities • Strong communication, stakeholder management, and influencing skills • Ability to lead in a global, multicultural environment • Demonstrated ability to drive organizational change and transformation • Strong financial understanding with experience managing service profitability and business performance • Data-driven approach to decision-making and continuous improvement • Ability to translate customer needs into scalable and profitable service solutions • Fluent in English • Ability to work effectively across cultures and geographies