Customer Support Specialist – AI Assisted

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Provide timely and professional customer support via email, chat, and ticketing systems • Use AI-assisted tools to draft, summarize, and optimize customer responses • Resolve order, product, and account-related inquiries efficiently • Escalate complex issues and collaborate with internal teams as needed • Maintain accurate support records and ticket documentation • Follow support workflows, SLAs, and quality standards • Contribute to improving AI prompts, macros, and support processes

🎯 Requirements

• Hands-on experience in customer support or customer service roles • Experience using AI tools to assist with customer communication or workflow efficiency • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered • Strong written communication skills and attention to detail • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

🏖️ Benefits

• Competitive pay • Professional development opportunities