MSP Technical Support Specialist

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Triage, prioritize, and resolve a high volume of inbound support tickets via phone, email, and ticketing platform within defined SLA windows. • Diagnose and troubleshoot hardware, software, networking, and connectivity issues for end users across multiple client accounts. • Perform remote desktop support, account management (Active Directory / Azure AD), and basic network troubleshooting (DNS, DHCP, VPN). • Document all interactions, resolutions, and recurring issues thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA). • Escalate complex or unresolved issues to Tier 2/3 engineers with clear, detailed handoff notes. • Manage user onboarding and offboarding tasks including device provisioning and access control. • Contribute to the internal knowledge base by capturing common fixes and workarounds. • Maintain professionalism and clear communication with clients throughout the support lifecycle.

🎯 Requirements

• Technical support experience in a Managed Services Provider (MSP) environment is mandatory. • Demonstrated ability to manage and resolve high volumes of support tickets efficiently. • Solid working knowledge of Windows 10/11, Microsoft 365, and common business applications. • Familiarity with PSA tools (ConnectWise, Autotask, or equivalent) and RMM platforms. • Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and basic firewall concepts. • Strong written and verbal communication skills with a client-first mindset. • Availability Monday–Friday, 8:00 AM – 5:00 PM PST.

🏖️ Benefits

• Competitive pay • Remote work options