MSP Technical Support Specialist

Job not on LinkedIn

🕒 August 4

🌐 Mexico, Morocco, +5 more countries – Remote

🇲🇽 Mexico – Remote 🇲🇦 Morocco – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇵🇦 Panama – Remote

💵 $800 - $1k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows • Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues for end users • Support remote desktop sessions and basic Active Directory / Azure AD account management tasks • Perform simple network troubleshooting under guidance • Document interactions, steps taken, and resolutions in the PSA/ticketing system • Escalate complex or unresolved issues to senior engineers with detailed handoff notes • Assist with user onboarding and offboarding, including device setup and access provisioning • Document common fixes and workarounds in the internal knowledge base • Maintain professionalism and clear communication throughout the support lifecycle

🎯 Requirements

• Experience in a Managed Services Provider (MSP) environment is mandatory • Genuine passion for IT and strong desire to grow within an MSP environment • Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications • Foundational understanding of TCP/IP, DNS, DHCP, and VPN • Strong written and verbal communication skills with a customer-first mindset • Ability to follow processes, take direction, and escalate appropriately • CompTIA A+ certification or progress toward it is nice to have • Exposure to PSA tools such as ConnectWise, Autotask, or HaloPSA is nice to have • Exposure to RMM platforms is nice to have • Basic familiarity with Azure Active Directory or Microsoft Intune is nice to have • Hands-on experience in a helpdesk, IT internship, or lab environment is nice to have • Ability to work 9:00 AM–5:00 PM EST • English proficiency is required • Must complete the application form in full and record a video as part of the application process

🏖️ Benefits

• Competitive pay • Real growth opportunities • Remote work arrangement