Customer Service Representative – Logistics, B2B

🔥 5 minutes ago

🇲🇽 Mexico – Remote

💵 $1.3k - $1.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing • Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information • Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues • Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy • Investigate information that appears incorrect or inconsistent rather than processing it without question • Escalate discrepancies and proactively communicate with appropriate team members to reach a resolution • Maintain high accuracy while efficiently handling significant volumes of order and operational data • Support customer inquiries professionally through email as knowledge of the business grows • Gradually handle occasional inbound and outbound customer calls after learning the company’s products and processes • Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize issues

🎯 Requirements

• Previous customer service, customer-facing, or operational support experience • Advanced English proficiency across speaking, writing, and reading • Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations • Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data • Ability to recognize unusual or incorrect figures and investigate them before proceeding • Professional written communication skills and confidence asking questions or raising concerns when information is unclear • Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment is nice to have • Experience entering or reviewing high volumes of sales orders or transactional information is nice to have • Previous exposure to logistics, warehousing, freight, or supply chain operations is nice to have • Experience working with spreadsheets, order management platforms, ERP systems, or similar business software is nice to have • Previous experience communicating with U.S.-based customers or teams is nice to have

🏖️ Benefits

• Structured onboarding and support for professionals working remotely