Virtual Medical Assistant

Job not on LinkedIn

🔥 57 minutes ago

🇲🇽 Mexico – Remote

💵 $1.2k - $1.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Serve as a professional and empathetic first point of contact for patients calling the practice. • Coordinate appointment scheduling, rescheduling, and calendar management across multiple healthcare providers. • Maintain accurate patient demographics, appointment information, and administrative records within the practice's EHR. • Support insurance eligibility and benefits verification. • Coordinate referrals and required documentation. • Support prior authorization workflows and administrative follow-ups with patients, providers, insurers, and internal team members. • Keep providers and internal staff informed of scheduling changes, patient needs, and administrative issues. • Protect confidential patient information and follow HIPAA-compliant procedures. • Participate in team meetings, training sessions, and process improvements. • Learn and transition into Epic as the practice implements the platform.

🎯 Requirements

• Previous experience in medical administrative support, patient scheduling, medical reception, or a similar healthcare support role. • Experience supporting a U.S. neurology practice or another U.S. medical specialty. • Working knowledge of insurance verification, referrals, and prior authorization processes. • Strong spoken and written English, with the confidence and professionalism to handle patient phone calls throughout the workday. • Experience scheduling appointments and managing calendars for multiple physicians or healthcare providers. • Familiarity with medical terminology, patient registration, EHR systems, and medical office workflows. • Must currently be based in Mexico due to the client's Epic access and tool restrictions. • Must be available full-time Monday through Friday from 8:00 AM to 5:00 PM Pacific Time. • Previous hands-on experience with Epic EHR is nice to have. • Familiarity with high-volume patient scheduling and telephone workflows is nice to have. • Experience adapting to an EHR implementation or system transition is nice to have.

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