Operations Coordinator, VA – Cleaning Company

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🕒 February 26

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Monitor LeadTruffle dashboard throughout the day • Respond immediately to new inquiries • Convert leads into booked estimates • Ensure no missed inquiries across Thumbtack, Google, website, and referrals • Respond quickly and professionally to calls, texts, and emails • Send invoices within 24 hours of job completion • Follow up with new customers within 48 hours • Drive 3–5 new 5-star Google reviews per week • Handle complaints calmly and solution-oriented • Maintain schedule 1–2 weeks in advance • Audit daily visits for accuracy (team assignments, duration, notes, travel time) • Manage call-offs, rescheduling, weather disruptions, scope changes • Ensure accurate clock-in/clock-out tracking • Post twice weekly on Facebook and Google Business Profile • Engage in local homeowner Facebook groups • Drive consistent review generation • Serve as communication bridge between cleaners and customers • Coach privately, praise publicly • Uphold quality standards while protecting team morale • Document and improve operational processes • Reduce escalations through system improvements

🎯 Requirements

• 2+ years experience in operations, customer service, or virtual assistant roles • Advanced English proficiency (written and spoken) (B2-C1) • Experience using scheduling or CRM systems (Jobber preferred) • Strong organizational and multitasking skills • Ability to work independently and manage multiple communication channels • Strong emotional intelligence and de-escalation skills • Full-time availability aligned with US business hours • Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile • Advance experience with text & email communication platforms** • Nice-to-Haves • Experience in home services industry • Direct Jobber experience • Experience generating online reviews • Startup or early-stage company experience • Process improvement & SOP documentation experience • Local community engagement experience

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.