Application Support Engineer

🔥 28 minutes ago

🌐 South Africa, Colombia, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations • Work with non-technical customers and explain problems and fixes clearly • Debug production issues using logs, traces, reproductions, and minimal test cases • Close high volumes of tickets without sacrificing quality • Improve the underlying platform or AI agent to prevent recurring issues • Identify ticket patterns and product gaps causing customer pain • Collaborate with engineering to ship and verify fixes • Maintain public and internal documentation, including known issues • Write clear, concise, audience-tailored guides and answers • Create self-service resources from repeated questions • Automate support workflows with tooling, scripts, and AI-assisted processes • Improve support operations and resolution speed • Serve as first point of contact for platform incidents during working hours • Manage the public status page and customer communications during incidents • Coordinate diagnosis and resolution with engineering and provide updates through closure

🎯 Requirements

• Strong TypeScript and React background • Solid modern web app fundamentals including HTTP, APIs, authentication, and databases • Proven ability to debug production issues using logs, traces, repros, and minimal test cases • Strong systems and architecture thinking, including scalability, reliability, performance, and security basics • Excellent written communication that is clear, simple, concise, and specific to the audience • Prior experience in a customer-facing role such as support, sales, or pre-sales • A track record of closing 50 or more tickets a day • A bias to ship fast, iterate, and correct mistakes quickly • Good taste and attention to detail, with pride in work that is simple and self-serve • Hunger and a willingness to work hard and operate at any level to get things done • Available to work standard Sydney business hours • Nice to have: Experience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or Tailwind • Nice to have: Experience with Cloudflare or AWS and infrastructure as code tools such as CDK or Terraform • Nice to have: Experience building with AI SDKs and LLM-based applications • Nice to have: Experience building automations or internal tooling to scale a support function • Nice to have: Experience managing platform incidents and public status communication • Nice to have: Experience supporting non-technical or small business customers • Submit an updated resume • Submit a GitHub link or example of work if available • Submit a short Loom video (1 to 2 minutes) introducing yourself, describing your engineering and customer-facing experience, and walking through a production issue you debugged from report to fix and prevention measures • Loom video submission is required to proceed to the next hiring step

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Paid in USD bi-monthly (every 15th and 30th) • Open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 months

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