Customer Onboarding Specialist

Job not on LinkedIn

🔥 13 hours ago

🌐 South Africa, Philippines, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇵🇭 Philippines – Remote 🇦🇷 Argentina – Remote 🇸🇻 El Salvador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Lead structured one-hour onboarding calls with new clients through the platform setup wizard step by step • Ensure customers complete all required setup steps and can operate independently • Communicate clearly and patiently with non-technical business owners and operators • Keep calls focused, on time, and on track • Respond to follow-up product questions after initial setup calls • Join additional calls to help customers with specific platform questions • Track open customer issues and ensure complete resolution • Follow the established onboarding process consistently • Document customer feedback, common questions, and recurring issues • Maintain accurate onboarding status and follow-up records for each account

🎯 Requirements

• Proven experience in customer onboarding, account management, customer success, or a similar client-facing role • Strong verbal and written English communication skills with a clear, patient, and professional tone on calls • Comfortable leading structured video or phone calls with business owners and operators • Organized and detail-oriented with strong follow-through on open customer questions and tasks • Quick learner who can become confident and fluent with a new software platform after training • Self-directed and reliable in a fully remote environment • Availability during US business hours is required • Updated resume • 1 to 2 minute Loom video introducing yourself, describing your experience in customer onboarding or client-facing support, and explaining how you handle a confused or frustrated customer during a setup call • Only candidates who submit a Loom video will be moved to the next step of the hiring process

🏖️ Benefits

• Compensation paid in USD • Paid bi-monthly on the 15th and 30th • Paid Time Off according to company policy • Holidays observed according to company guidelines • 100% remote setup • Full-time basis with dedicated hours