Operations Manager

🔥 0 minutes ago

🌐 Argentina, El Salvador, +4 more countries – Remote

🇦🇷 Argentina – Remote 🇸🇻 El Salvador – Remote 🇨🇷 Costa Rica – Remote 🇵🇪 Peru – Remote 🇧🇴 Bolivia – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Own day-to-day delivery of US production, inventory, fulfilment, and logistics through outsourced 3PL and co-manufacturing partners • Set daily priorities, hold partners accountable to commitments, resolve operational issues end to end, and provide accurate reporting and recommendations to the Operations Director • Lead relationships with 3PL and co-manufacturing partners, including aligning production and fulfilment priorities and confirming deadlines • Report on dispatches, aged orders, production, stock, risks, sales run rates, and forecast variances • Investigate missed commitments, drive recovery actions, verify closure, and escalate capacity gaps and stockout risks • Convert approved production plans into daily and weekly schedules; track SKU production, component availability, and shortfalls • Maintain accurate production jobs, purchase orders, receipts, and records in Cin7; reconcile actual production and correct discrepancies • Document quality complaints, gather batch records and process evidence, coordinate corrective actions, and verify effectiveness • Manage DTC, wholesale, Faire, Amazon, and retail fulfilment against channel requirements • Maintain PO versions, routing, BOL, ASN, and EDI records for warehouse and Finance handoffs • Resolve overdue, partial, replacement, and unscanned orders; reconcile systems with physical dispatches • Confirm carrier handover, track domestic freight, review carrier performance, and manage delivery-window risks • Coordinate stock counts, recounts, month-end reconciliations, and variance resolution • Reconcile Amazon stock with Cin7 and prepare replenishment requirements using forecasts and inbound receipts • Resolve discrepancies across Cin7, 3PL warehouse management systems, Shopify, and Faire • Check 3PL, co-manufacturing, and domestic freight charges against approved rates and services • Document late or incorrect orders, production errors, replacement costs, and inventory losses • Provide Finance with shipment costs, invoices, terms, and due dates; follow up on uninvoiced shipped orders • Improve recurring workflows, document procedures, and verify automated or AI-assisted outputs • Analyse fulfilment and freight costs by channel and review packaging and shipping assumptions for new products and bundles

🎯 Requirements

• 5 or more years in fulfilment, logistics, inventory, or production • Experience managing US operations including US-based 3PLs and co-manufacturers, US domestic carriers and freight, and US retail and Amazon requirements • At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, including setting priorities, managing SLAs, stock accuracy, invoice checks, and partner accountability • At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer or contract manufacturer relationship covering production scheduling, blending, filling, packaging, quality checks, and corrective actions • Evidence of independent ownership, such as a partner transition or turnaround led, accountable KPIs, recovered disputes and credits, or escalations brought with a recommendation • Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems • Experience with multi-channel fulfilment including DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI • Strong reconciliation and reporting skills with excellent Excel or Google Sheets • Clear, confident written and spoken English • Available to work US Eastern business hours plus regular calls with an Australia-based team outside standard hours • Nice to have: experience in consumer products manufactured, warehoused, and shipped across multiple channels • Nice to have: background in organic, health, or beauty consumer goods • Nice to have: experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership • Updated resume • Short Loom video (1 to 2 minutes) introducing yourself, describing 3PL and co-manufacturer management experience, and explaining a specific operational problem owned and resolved end to end • Only candidates who submit a Loom video will be moved to the next step

🏖️ Benefits

• Paid in USD, bi-monthly (every 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • High-ownership role with direct accountability for fulfilment performance, inventory accuracy, and partner management • Opportunity to own a critical operations function for a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail