Medical Patient Representative

🔥 47 minutes ago

🇵🇭 Philippines – Remote

💵 $6 / hour

⏰ Full Time

🟢 Junior

✨ Representative

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Answer inbound calls promptly across patient queues and route callers to the appropriate team when needed • Schedule, reschedule, and confirm new and returning patient appointments for in-office and telehealth visits • Verify and update patient demographic and insurance information accurately • Return voicemails and respond to patient messages within the same business day • Warm-transfer billing and insurance inquiries to the appropriate internal team • Maintain a professional, patient, and empathetic manner across patient interactions • Work with Athena, Klara, and Phreesia systems; training will be provided

🎯 Requirements

• Minimum 1 year of call center experience, preferably within a medical practice or healthcare setting • Working knowledge of US health insurance, including commercial plans, Medicare, Medicare Advantage, and TRICARE • Clear, professional, and empathetic phone manner • Strong attention to detail with the ability to accurately capture and update patient information while managing an active call • Comfortable working simultaneously across multiple platforms and systems • Reliable high-speed internet connection and a quiet, dedicated home workspace suitable for patient calls • Prior experience with Athena, Klara, or Phreesia preferred • Prior experience scheduling telehealth appointments in addition to in-office visits preferred • Familiarity with HIPAA requirements and patient privacy standards in a remote work context preferred