Patient Monitoring Care Coordinator

🔥 47 minutes ago

🇵🇭 Philippines – Remote

💵 $6 / hour

⏰ Full Time

🟢 Junior

✨ Patient Care Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Review patients' CPAP usage data in Sanusom daily, including usage hours, mask leak rates, AHI scores, and missed nights • Identify patients below therapy thresholds or showing concerning trends and prioritize them for outreach • Download compliance reports, upload them to the appropriate patient chart in Athena, and assign them to the correct provider • Conduct approximately 60 outbound calls daily to patients with low usage, elevated mask leaks, or other therapy concerns • Troubleshoot common CPAP issues, including mask fit problems, pressure discomfort, dry mouth, and air leaks • Encourage and motivate patients to remain on therapy using established scripts and intervention protocols • Schedule follow-up calls and ensure no patient is lost to follow-up • Record monitoring time accurately using Sanusom's call timer for RPM billing compliance • Document every call in Sanusom and Athena using standard clinical templates • Respond to patient messages via Klara within established response time standards • Coordinate with DME and CPAP supply teams on mask refits, equipment issues, and supply needs • Coordinate follow-up provider appointments when clinically indicated • Escalate clinical concerns to providers promptly according to established protocols

🎯 Requirements

• Minimum 1 year of experience in remote patient monitoring, chronic care management, or patient outreach — ideally with sleep medicine, CPAP therapy, or DME patients • Solid understanding of CPAP therapy, including common patient challenges such as mask fit issues, pressure intolerance, dry mouth, and air leaks • Warm, patient, and encouraging phone presence • Organized and detail-oriented, with accurate and timely documentation habits • Comfortable reviewing data dashboards and identifying patients needing follow-up based on usage trends • Strong understanding of HIPAA and patient confidentiality requirements, particularly in a remote work environment • Reliable high-speed internet connection and a quiet, private workspace suitable for clinical patient calls • Clinical background such as a nursing degree (RN or LPN), medical assistant certification, respiratory therapist credential, or equivalent is preferred • Experience with Sanusom, Athena, or Klara is preferred • Prior experience in a sleep medicine practice, DME company, or CPAP compliance program is preferred • Familiarity with RPM and RTM billing codes and documentation requirements is preferred