Customer Support Associate

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🕒 April 1

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HKR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

👥 HR Tech

🤝 B2B

📋 Compliance

HR Tech • B2B • Compliance

HKR is a global HR solutions provider that specializes in recruiting worldwide talent, handling payroll and compliance, and offering comprehensive onboarding support, resulting in a streamlined experience for businesses. By simplifying the complexities of global hiring, HKR allows companies to focus on growth while ensuring they remain compliant in over 150 countries. Their tailored recruiting solutions and dedicated support teams empower businesses to scale efficiently and effectively.

📋 Description

• Respond promptly to customer tickets, currently handled via written communication and calls. • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey. • Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly. • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response. • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.

🎯 Requirements

• Strong written communication skills are essential, as over 95% of support interactions are handled via tickets, with only occasional outbound calls (less than 5%) at this time. • Comfortable with the possibility of future inbound and outbound calls as our support model evolves to include more direct customer interactions. • Experience in customer service and a proven track record of delivering exceptional support in a ticketing environment. • Detail-oriented, with the ability to track and document responses accurately and maintain organized records for seamless follow-up. • Ability to stay calm and solution-focused, particularly when handling multiple customer tickets or occasional calls with ease and professionalism. • Flexibility and adaptability as our support model may change over time, including the potential for more phone-based interactions.

🏖️ Benefits

• Fair market pay • Remote, full-time job - work as an independent contractor from the comfort of your home! • Rotating shifts, 10 AM - 7 PM / 4 PM - 1 AM schedule, including weekends (with 1 hour of lunch break 🍕) • Start-up culture, young team, no egos, no BS