Salesforce Administrator – Service Cloud

Job not on LinkedIn

🔥 20 hours ago

💃 Latin America – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Craft and execute strategies to streamline and automate customer support workflows • Reduce case backlog and improve resolution times • Collaborate with engineering, product, and customer support teams • Implement and optimize Salesforce Service Cloud solutions • Lead the design and management of complex screen flows and Omni-Channel configurations • Improve operational efficiency, scalability, and responsiveness within the support organization • Provide support and actionable insights to internal teams • Enable data-driven decisions, elevate customer satisfaction, and drive continuous improvement

🎯 Requirements

• 3+ years of hands-on experience as a Salesforce Administrator • Strong focus on Salesforce Service Cloud • Expertise in case management • Experience reducing workload and support case backlog • Ability to build complex screen flows • Proven track record of automating workflows to improve efficiency • Problem-solving skills • Salesforce Omni-Channel, OmniStudio, and AWS Connect telephony integration are bonus qualifications • Familiarity with Agentforce is a plus • Must be based within Latin America

🏖️ Benefits

• Equity for all employees • Competitive base pay tied to role and experience • Some roles are also eligible for bonuses or commissions • Benefits available; full list at engine.com/culture • Hybrid-hub model with office-based or fully remote environments • Work environment and perks may vary based on employment type and location