Contact Center Executive, Turkish Speaker

Job not on LinkedIn

🔥 0 minutes ago

🌐 Spain, Turkey – Remote

🇪🇸 Spain – Remote 🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hotelbeds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Hotelbeds is a global leader in the TravelTech space, serving as an accommodation wholesaler and online travel agency. The company connects and empowers businesses within the travel ecosystem through its cloud-based technology platforms, offering fast access to a wide range of travel products, including accommodation and ancillaries. Hotelbeds exclusively operates in the B2B sector, providing local expertise and support through a team of over 3000 experts, enabling partners to drive growth without competing directly for consumers.

📋 Description

• Handle operational requests related to bookings before arrival, during stay, and after travel • Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures • Provide timely and accurate information to ensure a smooth client experience • Aim for first contact resolution whenever possible • Escalate complex cases according to established protocols • Maintain accurate case documentation in internal systems • Contribute to a high-performance, customer-centric service culture

🎯 Requirements

• Fluent English & Turkish is mandatory for this role (spoken and written) • Customer service or operational support experience; travel or hospitality background preferred • Strong problem-solving skills with high attention to detail • Ability to manage multiple requests in a fast-paced environment • Customer-focused mindset with a strong commitment to service quality • Clear written and verbal communication skills • Experience using booking, case management, or CRM systems is an advantage

🏖️ Benefits

• Attractive benefits package • Innovative, engaging and multicultural environment • Opportunity to build strong and lasting business relationships and friendships from around the world • Opportunity to develop your career locally or within one of the company's working locations across the globe