Short-Term Rental Supply Coordinator

🔥 14 hours ago

🇵🇭 Philippines – Remote

💵 ₱34k - ₱36k / year

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Houst

Houst

201 - 500 employees

🏠 Real Estate

☁️ SaaS

🛍️ eCommerce

💰 Funding Round on 2020-09

Real Estate • SaaS • eCommerce

Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income.

📋 Description

• Source and recruit cleaners across allocated locations. • Conduct interviews, arrange trial cleans, and manage onboarding. • Monitor cleaner performance using operational data and performance trackers. • Provide feedback, coordinate retraining, and recommend warnings or deactivation when standards are not met. • Support development of the cleaner network. • Coordinate cleaning, maintenance, and linen schedules across the property portfolio. • Manage daily scheduling changes and ensure services are delivered on time. • Liaise with cleaners, maintenance providers, linen suppliers, and contractors. • Source, onboard, and manage relationships with suppliers. • Build partnerships with existing suppliers and monitor performance against service levels. • Manage inbound operational requests and coordinate tasks. • Handle operational administration, including scheduling payments and managing invoices. • Support team KPIs through planning and coordination. • Identify process improvements that enhance efficiency and guest experience. • Work with internal teams to support smooth operations and business objectives.

🎯 Requirements

• At least 2 to 3 years of recent experience within the short term rental industry. • Experience coordinating cleaners, suppliers, maintenance, or operational schedules. • Strong analytical skills, with experience using Looker, Excel, or Google Sheets to monitor performance and identify trends. • Excellent organisational skills with the ability to manage multiple priorities in a fast paced environment. • Strong communication and relationship building skills. • A collaborative approach and willingness to improve processes. • A customer focused mindset with a commitment to delivering an excellent guest and client experience. • Shift schedule: 7:00am to 4:00pm (Perth time) on a rotating roster. • A quiet, dedicated workspace. • A headset with microphone and webcam. • Stable high speed internet with a backup connection, minimum 5 Mbps. • A laptop or desktop with at least a quad core 2.5GHz CPU, 8GB RAM, and 128GB SSD.

🏖️ Benefits

• This is a contractor role. • We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. • We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.

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