Service Delivery Manager

🔥 1 minute ago

🇩🇰 Denmark – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

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HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions • Build trusted relationships with senior customer stakeholders and align services with business objectives • Lead and coach the DevOps customer support team • Own SLAs, service performance, budgets, escalations, and continuous improvement • Lead Release & Change Management, including release governance, CAB processes, risk assessment, and production deployments • Coordinate releases and resolve dependencies across functional and technical teams • Identify opportunities to improve and expand customer services • Contribute to service delivery standards and best practices within Managed Services • Oversee complex managed-service environments to ensure operational stability, customer satisfaction, and continuous improvement

🎯 Requirements

• Legal working rights in the country of residence within the European region • Sponsorship available only within the Netherlands • Bachelor’s or Master’s degree in Business, IT, or a related field • At least 10 years of relevant professional experience, including substantial experience with Microsoft Dynamics 365 and enterprise managed services • Senior-level Service Delivery Management experience in complex customer environments • Proven ownership of services across Dynamics 365 F&O, CE, Azure, integrations, and data • Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership • Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations • Strong knowledge of Microsoft cloud solutions and modern service management practices • Experience working with international customers and distributed delivery teams • Commercial awareness and ability to support service growth opportunities • Fluency in English • ITIL certification or experience working for a Microsoft Partner listed as a strong advantage

🏖️ Benefits

• Career opportunities with HSO International, a leading provider of innovative enterprise business solutions and Microsoft Global Solution Integrator • Collaborative and professional work environment • International project exposure and cross-cultural collaboration • Freedom and flexibility to organize workdays • Opportunities to shape your own career • Professional development and growth opportunities