Service Delivery Manager

🔥 1 hour ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions • Build trusted relationships with senior customer stakeholders and align services with business objectives • Lead and coach the DevOps customer support team • Own SLAs, service performance, budgets, escalations, and continuous improvement • Lead Release & Change Management, including release governance, CAB processes, risk assessment, and production deployments • Coordinate releases and resolve dependencies across functional and technical teams • Identify opportunities to improve and expand customer services • Contribute to service delivery standards and best practices within Managed Services

🎯 Requirements

• Legal working rights in the country of residence within the European region; sponsorship is only available within the Netherlands • Bachelor’s or Master’s degree in Business, IT, or a related field • At least 10 years of relevant professional experience, including substantial experience within Microsoft Dynamics 365 and enterprise managed services • Senior-level Service Delivery Management experience in complex customer environments • Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data • Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership • Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations • Strong knowledge of Microsoft cloud solutions and modern service management practices • Experience working with international customers and distributed delivery teams • Commercial awareness and ability to support service growth opportunities • Fluency in English • ITIL certification or experience working for a Microsoft Partner is an advantage

🏖️ Benefits

• Plenty of career opportunities and development and growth • Collaborative and professional environment • International project exposure • Freedom and flexibility to organize workdays • Opportunity to shape your own career • Teamwork-oriented environment with supportive colleagues