Global Service Manager, HR Administration – Service Delivery

🔥 0 minutes ago

🌐 Hungary, Spain – Remote

🇭🇺 Hungary – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

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HSP Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

💼 Consulting

📋 Compliance

B2B • Consulting • Compliance

HSP Group helps companies manage their international operations and expand globally. We provide HQ-based finance, tax, legal and HR personnel with a simplified, turnkey approach to ensure efficient operations, full compliance with local regulations, and needed consistency across each geography.

📋 Description

• Act as a central operational lead for global HR Administration service delivery • Coordinate customer onboarding, employee lifecycle administration, service delivery activities, and stakeholder communications • Manage onboarding and transition projects, operational milestones, and BAU activities • Create project plans, onboarding/transition plans, RAIDS logs, and SteerCo reports • Forecast onboarding and Go Live dates to launch services on time and within budget • Liaise with local HSP experts and service providers • Serve as the customer Single Point Of Contact and escalation contact for GSAs • Coordinate resolution of critical service delivery and account management issues post-implementation • Monitor service delivery status and align with GSAs and the Operations Director • Adhere to applicable SLAs for responsiveness and quality • Maintain BAU systems, data accuracy, service tickets, calendars, and knowledge bases • Verify customer and Local Service Partner data and monitor deadlines • Respond to customer queries and coordinate escalations or service add-on opportunities • Track and forecast key account metrics • Support operational projects and the development and scaling of HR Administration • Train and onboard team members on implementation and BAU activities • Provide feedback on processes and business improvement initiatives • Coordinate with Payroll, Accounting, Tax, Entity Management, HR, GSAs, local providers, subject matter experts, and cross-functional teams • Perform additional duties as assigned

🎯 Requirements

• 5+ years of experience in HR Operations, HR Administration, People Operations, HR Shared Services, Global Employment, Employer of Record (EOR), Payroll Operations, or other customer-facing service delivery environments • Experience managing customer onboarding, implementation projects, employee lifecycle administration, or operational service transitions across multiple countries or regions • Strong project coordination and stakeholder management experience • Experience working directly with customers, local service providers, external partners, or vendors in a service delivery environment • Experience identifying process improvement opportunities and implementing operational enhancements or scalable solutions • Experience supporting or coordinating global HR services across multiple jurisdictions, including onboarding, employee lifecycle administration, payroll, benefits, compliance, or related employment services • Experience in fast-paced, growth-oriented, or evolving organizations • Excellent English communication skills, written and verbal • Experience working remotely and collaborating across multiple time zones and geographies • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and related business tools • Experience using HRIS, CRM, ticketing, or workflow management systems such as Salesforce, Workday, SuccessFactors, Freshdesk, Jira, Monday.com, or similar platforms is a plus • Additional language capabilities, particularly Spanish, are considered a plus • Strong project coordination, organizational, relationship management, communication, mentoring, problem-solving, process improvement, and ownership abilities

🏖️ Benefits

• Play a key role in one of HSP's fastest-growing service lines • Work directly with global customers expanding into new markets • Influence and shape operational processes as the business scales • Collaborate with international teams across multiple service lines • Join a high-growth organization where innovation, ownership, and continuous improvement are encouraged • Remote work arrangement