Business Analyst / Product Analyst – E-commerce, Ticketing

Job not on LinkedIn

🔥 17 minutes ago

🇵🇹 Portugal – Remote

💵 €2k - €2.6k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔍 Product Analyst

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 47 days.
• 81 open roles for a team of 60.

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HumanIT Digital Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HumanIT Digital Consulting is a human-centered digital consulting and talent services firm that helps organizations find, onboard and grow people while delivering digital transformation and IT-related consulting. The company emphasizes people-first values and offers services to both jobseekers and hiring companies across offices in Portugal and Switzerland. HumanIT positions itself as a partner for businesses seeking human talent and for professionals seeking career opportunities in digital and IT roles.

📋 Description

• Define and improve customer service ticketing workflows • Support the rollout and integration of an e-commerce platform with existing digital services • Map processes and clarify ticket categories, routing rules, priorities and service-level expectations • Document functional requirements and user stories in Jira • Coordinate with delivery teams and vendors • Contribute to testing and go-live readiness • Work independently and collaborate with business, product and technology teams

🎯 Requirements

• 3–5 years of experience in Business Analysis, Product Analysis or Product Ownership • Practical experience with e-commerce platforms such as Shopify or Magento • Hands-on experience with customer support or ticketing systems such as Zendesk, Freshdesk, ServiceNow or Jira Service Management • Ability to map operational processes, define workflows and ticket routing, and document functional requirements and user stories • Experience with Jira and cross-functional stakeholders • Strong communication, organisation and delivery focus • Fluent English, C1 level or equivalent, required • Availability to work remotely from Portugal for an initial three-month period

🏖️ Benefits

• 15th month salary • Health insurance covering your family • Birthday off • Mobility program for digital nomads • Real work-life balance

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