CoinAlpha, Inc.
51 - 200 employees
Founded 2017
₿ Crypto
💳 Fintech
🌐 Web 3
Crypto • Fintech • Web 3
CoinAlpha, Inc. is a company focused on providing liquidity mining solutions through their platform, Hummingbot. They facilitate a decentralized approach to market making by allowing users to run market making bots and earn rewards in multiple cryptocurrency markets. CoinAlpha emphasizes transparency and fairness in reward distribution based on order sizes, spreads, and duration of orders maintained on order books. Their platform supports popular exchanges like Binance, Gate. io, and KuCoin. CoinAlpha is committed to a decentralized, data-driven market making process where users can participate without custody of their funds.
Technical Support Analyst – PT
Job not on LinkedIn
🕒 April 1
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CoinAlpha, Inc.
51 - 200 employees
Founded 2017
₿ Crypto
💳 Fintech
🌐 Web 3
Crypto • Fintech • Web 3
CoinAlpha, Inc. is a company focused on providing liquidity mining solutions through their platform, Hummingbot. They facilitate a decentralized approach to market making by allowing users to run market making bots and earn rewards in multiple cryptocurrency markets. CoinAlpha emphasizes transparency and fairness in reward distribution based on order sizes, spreads, and duration of orders maintained on order books. Their platform supports popular exchanges like Binance, Gate. io, and KuCoin. CoinAlpha is committed to a decentralized, data-driven market making process where users can participate without custody of their funds.
📋 Description
• Explore emerging technologies in the high-demand Crypto/Blockchain industry • Assist user inquiries on all platforms (Discord, Email, Zendesk, Reddit) • Serve as an escalation point for community/customer experience • Manage ticketed query system and ensure comprehensive database of queries • Establish the root causes of application errors and escalate serious concerns to higher tier support group
🎯 Requirements
• Minimum of 3 years of relevant experience in incident management and/or technical support • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform • Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders • Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization • Curiosity to chase issues to root cause and rollup sleeves to investigate and resolve the unknown.
🏖️ Benefits
• 100% remote work
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