Admin – Level 1 Helpdesk Support

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 A$1.2k - A$1.6k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Monitor and triage incoming customer support tickets • Assess requests, determine next steps and escalate issues when required • Follow up with customers and provide updates on outstanding requests • Keep customers and internal team members informed of ticket progress • Record actions, updates and outcomes in the ticketing system • Maintain customer and site information across relevant systems • Manage tickets, customer records and information in Zoho Desk and Zoho CRM • Assist with administration across Microsoft SharePoint, Outlook and SimPro • Maintain spreadsheets and internal records • Review project information and support follow-up on quotes and project documentation • Update internal knowledge base articles and support documentation • Maintain functional descriptions and operation and maintenance manuals • Review and update technical and operational documentation • Assist with ad hoc administrative and operational tasks • Identify opportunities to improve administrative processes and information management • Develop into additional Level 1 networking and technical support responsibilities where appropriate

🎯 Requirements

• Philippines-based candidate • Previous experience in administration, customer support, helpdesk support, service desk or a similar coordination role • Comfortable working with ticketing systems and managing multiple requests or tasks • Strong written and verbal English • Highly organised with strong attention to detail • Comfortable learning and working across multiple software platforms and systems • Good working knowledge of Microsoft 365 tools, particularly Outlook and SharePoint • Confident working with spreadsheets and maintaining accurate data • Able to follow processes and use good judgement when deciding when to escalate an issue • Proactive and self-directed • Comfortable working remotely and communicating with an Australian-based team

🏖️ Benefits

• 100% remote work from home • Flexibility in how contractor time is managed • Opportunity to develop technical and networking knowledge • Independent contractor engagement