Head of Product – Operations

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 A$3k - A$4.5k / month

⏰ Full Time

🔴 Lead

⚡️ Product Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Own and maintain the company’s product roadmap • Translate commercial requirements into clear development specifications • Prioritise features, improvements and bugs • Manage external developers and technology partners • Challenge development estimates and timelines • Establish acceptance criteria for development • Coordinate releases • Maintain product and technical documentation • Own QA and regression testing • Test development before production release • Maintain bug and issue registers • Manage development priorities and delivery • Coordinate security, backups, platform reliability and technical issues • Manage fundraiser operations from signed agreement through onboarding, setup, launch and active operation • Manage merchant operations from signed agreement through onboarding, offer setup, approval, live operation and ongoing management • Oversee member and payment operations including registration, payments, fundraiser allocation, membership activation, usage and renewal • Manage Stripe/payment issues, failed payments, refunds, membership status and reconciliation • Establish customer support processes for fundraisers, merchants and members • Build support systems, FAQs, documentation and automation • Build and maintain management reporting for fundraisers, merchants, members, sales, revenue, distributions, payments, renewals, support, product development and platform performance • Identify manual processes and progressively automate them • Take day-to-day product and operational management responsibility from the Founder • Establish scalable processes capable of supporting significant company growth

🎯 Requirements

• 5+ years of relevant experience in Digital Product and/or technology-enabled operations • Previous experience working for an Australian, UK, US or other international technology company would be highly regarded • Excellent written and spoken English communication • Demonstrated experience in SaaS, marketplace, fintech, subscription or membership platforms • Product management and/or product ownership experience • Experience managing external software developers • Experience with QA and software releases • Experience with digital customer onboarding • Experience with payments and subscriptions; Stripe experience highly regarded • Experience with CRM and workflow systems • Experience with process automation • Experience with customer support operations • Experience with data, dashboards and reporting • Experience building operational processes within a growing company • Must be technically confident enough to manage developers effectively • Must be comfortable working Australian business hours (9:00 am–5:00 pm) • Formal tertiary qualifications in technology, information systems, business, operations or similar are advantageous but not essential • Must disclose any existing ongoing roles or client work • Must reflect this engagement on their LinkedIn profile

🏖️ Benefits

• 100% remote work from home • Formal employment through an Employer of Record (EOR) arrangement