Senior Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $1.4k - $1.8k / month

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Allocate face-to-face, video, and telephone bookings to appropriate interpreters • Follow up with clients regarding bookings and provide suitable alternatives when required • Contact interpreters from the SYL panel to offer upcoming bookings and negotiate travel fees where necessary • Contact interpreters from NAATI / AUSIT to fulfil booking requirements • Handle inbound customer enquiries via phone, email, and other communication channels • Provide accurate information, resolve common issues, and follow up on customer enquiries • Maintain accurate and detailed records of customer and booking interactions using internal systems • Contact clients and interpreters by phone or email to confirm and follow up on bookings • Coordinate with internal teams to escalate and resolve complex issues • Meet individual KPIs relating to response times, booking completion, customer service, and issue resolution

🎯 Requirements

• Minimum 3 years of call centre or customer service experience with Australian-based companies or customers; Australian work experience is a MUST • Experience in booking coordination, call centre, customer service, scheduling, or similar roles is highly preferred • Excellent spoken English with clear, neutral to minimal accent • Candidates must be easy to understand when speaking with Australian customers • Strong communication and active listening skills • Comfortable handling a high volume of calls and managing multiple bookings or enquiries simultaneously • Strong attention to detail and ability to follow processes accurately • Reliable high-speed internet connection • Computer capable of running multiple systems and handling calls smoothly • Previous work-from-home experience is preferred • Must be based in or near Manila or Cebu • Must be available to work full-time, 8:30 AM to 6:30 PM Sydney time • Must be willing to provide an NBI Clearance • Must be willing to undergo a third-party background check as required by the client • Must disclose any existing ongoing roles or client work • Must reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexible time management as an independent contractor, while aligning with AU business hours for collaboration