Senior Customer Support Specialist

🕒 August 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DealHub.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

DealHub. io is a comprehensive quote-to-revenue solution that accelerates sales processes with a low-code commerce engine. Specializing in CPQ (Configure Price Quote), CLM (Contract Lifecycle Management), and billing, DealHub empowers mid-market and enterprise leaders to optimize their sales teams and operations. Its platform integrates various functionalities, including proposal management, contract handling, and subscription management, all centralized in a digital DealRoom to streamline buyer and seller communication, enhancing efficiency in closing deals and revenue generation.

📋 Description

• Own and resolve the most complex, technically ambiguous, and escalated support cases for DealHub's customers worldwide • Provide expert-level application support on the DealHub platform • Apply deep knowledge of configuration logic, workflow engines, and CRM integration behavior • Diagnose issues spanning DealHub, CRM systems, and third-party integrations • Trace root causes across API calls, data synchronization logic, and configuration layers • Work in a ticket system and communicate with customers via email, phone, and video calls • Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes • Serve as the internal technical reference for Support Specialists on difficult product or integration questions • Ensure tickets are fully solved with a clear understanding of why issues occurred • Provide customers with confidence and attentive support during technically difficult situations

🎯 Requirements

• Significant, hands-on experience (several years) as a Support Specialist in B2B SaaS companies, with demonstrated depth on the hardest tier of support cases • Advanced, proven experience with CRM integrations and implementations • Ability to reason about API behavior, data mapping, and sync logic • Deep familiarity with business applications and CRM platforms, including Salesforce, HubSpot, and similar platforms • Excellent communication skills and a customer-oriented approach, especially under pressure with complex or sensitive cases • Bold, ambitious, and execution-oriented • Structured, creative problem-solving approach for issues without an obvious playbook answer • Strong, independent command of SQL queries for investigating and validating data issues • Bachelor's degree in a relevant field, such as Information Technology or Information Systems • Team player and resource for other team members on technically difficult issues • Fluent in English, both written and verbal

🏖️ Benefits

• Full-time employment