Sleep Technician – Back-Office Support

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🔥 57 minutes ago

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Support CPAP machine and mask selection for newly diagnosed patients, preparing product and part recommendations based on diagnosis, prescription, and patient needs • Support existing patients replacing or upgrading CPAP machines or masks, including compatibility checks and accessory/part recommendations • Review and interpret home sleep test results and prepare draft therapy recommendations for consultations • Prepare therapy setup guidance and documentation, including device selection, mask fitting notes, and pressure settings • Maintain complete CRM records throughout testing, replacement requests, therapy initiation, and follow-up • Process warranty claims, 30-day exchanges, and manufacturer money-back guarantee submissions through ResMed and Fisher & Paykel portals • Prepare compliance data extracts from AirView, myAir, and SleepStyle for consultant follow-up calls • Liaise internally with sales, consultant, and warehouse teams • Maintain knowledge of TGA-registered devices, current CPAP and mask ranges, and Australian private CPAP/sleep therapy standards • Work closely with Australia-based consultant teams in a non-customer-facing, back-office capacity

🎯 Requirements

• Demonstrated first-hand experience in the Australian private CPAP/sleep therapy market, not solely US or insurance-managed markets • Strong technical knowledge of CPAP/APAP devices, masks, parts, and accessories, including ResMed, Fisher & Paykel, Philips, Lowenstein, Yuwell, and BMC • Experience recommending CPAP machines and masks based on patient diagnosis and prescription • Experience interpreting home sleep test or compliance data using AirView, myAir, or equivalent • Experience with warranty and exchange processes via manufacturer portals highly regarded • Comfortable working independently in a remote, back-office capacity • High attention to detail and accuracy in CRM data entry and documentation • Prior experience with an Australian CPAP retailer, sleep clinic, or home sleep testing provider preferred • Prior experience with customer service support via live chat, phone, and email preferred • Experience with Jungle Commerce, Shopify, Klaviyo, or Missive highly regarded • Must be based in the Philippines • Must disclose existing ongoing roles or client work • Must reflect the engagement on LinkedIn as “Independent Contractor”

🏖️ Benefits

• 100% remote work • Work from home • Full training can be provided for the right candidate