Account Manager – E-commerce

🔥 2 minutes ago

🇨🇱 Chile – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores • Plan, brief, monitor, and execute marketing campaigns focused on conversions and sales • Manage the client-agency relationship for assigned clients • Develop and execute email, SMS, pop-up, and flow marketing strategies • Manage approximately 40 unique marketing campaigns per month • Lead Copywriters, Designers, and Account Managers’ Associates • Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery • Monitor campaign performance and improve email marketing results • Maintain regular client communication and lead client meetings • Collect and analyze consumer demographic and trend data • Set new client goals weekly • Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures • Collaborate with the Service Department and cross-functional teams to meet client KPIs • Manage client satisfaction and implement client-retention strategies to reduce churn • Troubleshoot client and campaign-performance issues • Act as liaison between clients and internal teams for new services and products • Identify opportunities to expand services and upsell clients using targeted campaigns • Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director • Participate in Account Managers’ group calls, training, and skill-building sessions • Assist with internal service-related needs • Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of experience in email marketing • Proven success in a leadership role, especially leading creative teams • Experience managing marketing professionals such as Account Managers’ Associates, Designers, and Copywriters • Ability to work independently while maintaining work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical-thinking, and analytical skills • Growth- and results-driven mindset • Excellent interpersonal, verbal, written, presentation, and communication skills in English • Ability to learn and adapt quickly • Excellent time-management skills and high focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Familiarity with email marketing, e-commerce, or Klaviyo is advantageous • Must be available and responsive Mondays to Fridays between 3-6 PM BCN time • Must consistently work 30-35 hours per week, approximately 140 hours per month • Stable internet connection and a laptop or PC • Ability to attend virtual video conferences • Comfortable working remotely and autonomously • Must be fluent in English • Willingness to receive and give constructive feedback • Exclusivity agreement preventing similar work while working for Hustler Marketing • Must commit to a 30-day notice period after the first two months • Contractor status after signing the non-disclosure agreement

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • First two months are a trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months