Account Manager – E-commerce

🔥 23 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 16%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns focused on conversions and sales • Manage and oversee client-agency relationships • Develop and execute email, SMS, pop-up, and flow marketing strategies, managing approximately 40 unique campaigns per month • Lead teams of Copywriters, Designers, and Account Managers’ Associates • Outline campaign calendars, brief new campaigns, delegate creative work, and oversee timely delivery • Ensure client needs and expectations are met • Improve email marketing results and monitor campaign performance • Collaborate with team members to respond promptly to client requests • Maintain regular client communication and lead client meetings • Collect and analyze consumer demographic and trend data to guide marketing goals • Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures • Work with the Service Department to maintain standards and meet client KPIs • Monitor client churn and implement retention strategies • Troubleshoot client satisfaction and campaign performance issues • Act as liaison between clients and cross-functional teams for new services and products • Identify opportunities to expand services and create targeted upsell campaigns • Research industry best practices and present findings to account management leadership • Assist with internal service-related needs • Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of working experience in an email marketing field • Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality client work • Ability to work independently without compromising work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical thinking, and analytical skills • Growth- and results-driven mindset and ability to handle constructive criticism • Excellent interpersonal, verbal, and written communication skills in English; fluency in English required • Ability to learn and adapt quickly • Excellent time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Knowledge or experience with email marketing, e-commerce, or Klaviyo is a plus • Availability and responsiveness during office hours, Mondays to Fridays between 3-6 PM BCN time • Ability to consistently work 30-35 hours per week, approximately 140 hours per month • Stable internet connection and a laptop or PC • Ability to attend virtual video conferences • Willingness to receive and productively give feedback and constructive criticism • Comfortable working in a remote environment

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • First two months are a trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months

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