Customer Success Manager

🔥 16 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Act as the dedicated point of contact for a portfolio of key accounts, guiding them through the entire customer lifecycle • Develop and execute data-driven retention plans to minimize churn and ensure high levels of customer satisfaction • Manage the end-to-end renewal process, identifying expansion opportunities and ensuring timely contract completions • Conduct regular business reviews to align solutions with clients’ evolving strategic goals • Monitor customer health metrics and intervene proactively when accounts show signs of risk • Collaborate closely with Sales and Product teams to voice customer feedback and influence the product roadmap

🎯 Requirements

• 3+ years of experience in a Customer Success Management or Account Management role • Proven track record of meeting or exceeding retention, churn reduction, and renewal targets • Strong ability to build rapport with stakeholders at all levels, from end-users to C-suite executives • Analytical mindset with the ability to interpret data to drive customer outcomes • Excellent communication, negotiation, and presentation skills • Ability to manage multiple priorities in a fast-paced environment • Experience working with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, Totango) • Background in a high-growth SaaS or technology-driven environment • Experience in leading customer training sessions or webinars

🏖️ Benefits

• Fully Remote: Work from anywhere with international teams • Career Growth: Join companies in SaaS, MarTech, and B2B services • Peer Community: Connect with high-performing sales professionals in our network • Ongoing Support: Receive guidance from Huzzle before and after placement • Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals