Associate Cloud Specialist

🔥 5 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Respond to inbound phone calls, tickets, and emails from internal and external stakeholders requesting assistance with cloud-hosted solutions, with direct oversight from team members • Interact with customers, partners, and internal resources to understand and assess needs related to ticket requests • Monitor alerts from internal monitoring tools and take timely corrective action to resolve issues • Support cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions • Troubleshoot and resolve basic cloud issues using company systems, utilities, and support processes • Provide consistent, proactive communication to customers about issue-resolution progress and status

🎯 Requirements

• Associate's degree or equivalent experience • Strong oral and written communication skills with a professional demeanor and the ability to interact with others with discretion and tact • Critical thinking, analytical, and problem-solving skills • Ability to summarize large quantities of information into actionable insights • Collaboration and interpersonal skills • Knowledge of Microsoft Windows, networking, and virtualization technologies • Knowledge of Microsoft server environments and Active Directory • Experience supporting cloud infrastructure, networking, or cloud-hosted solutions • Ability to manage projects independently and deliver results on time • Experience handling sensitive information with discretion, tact, and strong attention to detail • Familiarity with Microsoft server environments, including storage, Active Directory, and virtualization technologies • Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment • On-call availability is required • Ability to work rotating shifts: 7:00 a.m.–3:00 p.m. EST and 11:00 p.m.–7:00 a.m. EST

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns supported by the employer

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